S H I P P I N G
s h i p p i n g + d e l i v e r y
Below is a list of our shipping options.
Free Click + Collect from our Templestowe store
Free Shipping for orders over $199* (under 3kg, clothing only)
$10 - Shipping for orders under $199* (under 3kg)
$15 - Express Shipping (under 3kg)
$15 - BULKY ITEM over $199* (Additional charges may apply)
$20 - BULKY ITEM Under $199* (Additional charges may apply)
*Conditions apply, see shipping options outlined below.
Please note that at times we need to calculate shipping costs upon final packing of your order. Depending on the dimensions or weight of your order, it may be deemed a bulky item. In this instance, we will email you any additional costs based on the weight and dimensions of package.
We use Australia Post, Couriers Please & Fastway as our carriers.
All deliveries will be traceable, automatically marked AUTHORITY TO LEAVE and you will receive a tracking number with your shipping confirmation.
If you are not home during the time of your delivery, your parcel will be left at your front door.
If you need SIGNATURE ON DELIVERY or any other specific delivery instructions for our couriers please advise in notes section at checkout.
Mr Wolf are not responsible for lost or damaged parcels once it has left our premises with tracking.
All orders placed on business days will be processed and dispatched within 48 hours. Any order placed on a weekend or public holiday will be dispatched the next business day.
Express delivery options must be placed before 11am to be sent out the same day.
Please note if your order is placed on a Friday afternoon it won't be shipped until Monday morning.
We can only ship to one address per order. For all gift purchases, rest assure the invoice will not be attached, please send us an email if you are wanting your package sent as a gift. We are happy to gift wrap too, just let us know in the email.
Our CLICK + COLLECT option is for customers who are able to pick up their orders free of charge from our Templestowe store.
Our address is NO.5 The Mall, Lower Templestowe, Victoria 3107.
Just let us know the name order was placed under and show us a copy of the email shipping confirmation (on your phone or tablet is fine). If you have received a shipping confirmation email, we will have your order ready for collection.
All Shoes that have been purchased either ON SALE or with a DISCOUNT CODE will be sent WITHOUT BOXES. If you need the box please let us know in the checkout notes so we can let you know if additional shipping charges will be applied.
Shipping will be free of charge on all orders over $199 and up to 3kg (clothing only) and is not considered a bulky item, this does not include express postage and cannot be used in conjunction with any other offer or promotional code. This is also not available for international shipping.
Our $10.00 flat rate option applies to products up to 3kg that are not considered a bulky item.
If you wish to have your item shipped to you faster, we offer an $15 Express shipping option that applies to products up to 3kg.
Bulky Items will be calculated based on their cubic weight and may take longer for delivery. This cost will be added after the checkout.
Bulky items are anything over 3kg or dimensionally larger than 40 x 40 x 20cm. Please note that on items that state BULKY, the bulky item shipping needs to be chosen at the check out. If it is not chosen we will email you with the shipping charge, after checkout.
Please also note an item may not be labelled as BULKY, but when placed with a number of items the order may be too large to fit in the 3kg Medium Pre Paid Australia Post bag. If this is not picked we will contact you to organise the payment of bulky item shipping before we can send your order out for delivery.
Mr Wolf is happy to ship worldwide and offer a Under 500g rate option from $20.
Please email us to enquire what countries are on it. All other items will be calculated on a case by case basis and prices for international shipping will be quoted based on weight and location of delivery. Please note free shipping does not apply to international orders.
All duties and taxes will be the responsibility of the customer. The delivery time may be longer to some locations, but we are happy to ship to anywhere if you are happy to pay the calculated price.
Please contact us on firstname.lastname@example.org for any inquiries about international shipping.
Items that are sold as presale will be shipped out as soon as we receive them in store. Depending on the distributor this may vary from brand to brand. We do not take responsibility for delayed items.
This option allows you to reserve and purchase an item before it arrives in store.